3999bet Privacy Policy

This privacy policy applies to the 3999bet platform. When you use 3999bet's services through our website, mobile app, or any other digital channel, you come under this policy.

The main purpose of this policy is to inform our users about how their personal data is collected, what it is used for, and how it is kept secure. 3999bet believes that user privacy is a fundamental right and we are committed to protecting that right.

This policy applies to all members located in Bangladesh and those using our platform from Bangladesh. The core principles of this policy also apply to anyone accessing our services from outside the platform.

To learn more about our overall service operations, visit our About Us page.

During registration and use of the 3999bet platform, we collect the following types of information:

2.1 Information You Provide Directly

Information you provide directly when you create an account, make a deposit, or contact our support team is collected:

• Full name and date of birth
• Mobile number and email address
• National ID card or other government-issued identity document details (for identity verification)
• Information related to financial transactions (partial details of bKash, Nagad, Rocket, or bank accounts)
• Messages or complaints sent to our support service

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the platform and page visit history
• Login and logout times and approximate location-related information
• Records of betting and gaming activity

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may verify your identity-related information from trusted third parties. This process helps ensure the security of your account.

3999bet uses collected data only for the following specific purposes:

• Account Management: To create, verify, and maintain your account.
• Processing Financial Transactions: To process deposit and withdrawal requests, where transactions are made via bKash, Nagad, Rocket, and bank transfer.
• Ensuring Security: To detect unauthorised access, fraud, and suspicious activity on accounts.
• Improving Service Quality: To analyse user experience and improve platform performance.
• Providing Customer Support: To assist with your questions, complaints, or issues.
• Managing Bonuses and Promotions: To ensure benefits from the 120% welcome bonus and VIP programme.
• Meeting Legal Obligations: To comply with applicable laws and regulations.
• Promotional Communications: To inform you about new offers or updates if you have given consent.

We do not use your data for any purpose beyond those listed above. Before using data for any new purpose, we will update this policy and obtain your consent where required.

3999bet uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your experience using the service.

4.1 Essential Cookies

These cookies are necessary for the core functions of the platform. They are used to maintain login sessions, manage security tokens, and store account information. Disabling these cookies may prevent the platform from working correctly.

4.2 Analytical Cookies

These cookies help us understand which pages are used most and how users are using the service. We use this information to improve the platform. The data collected is aggregated and anonymised.

4.3 Cookie Management

Non-essential cookies can be disabled through your browser settings. However, this may limit some features of the platform. Most modern browsers provide options for managing cookies.

3999bet does not sell your personal data to third parties for commercial purposes. However, there are specific situations where sharing data may be necessary:

5.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical support. These partners are given access only to the data necessary to provide the specific service, and they are required to comply with our privacy policy.

5.2 Legal Obligations

We may be required to provide information pursuant to a court order, a legitimate request from a government authority, or applicable law. In such cases, only the minimum necessary information is provided.

5.3 Organisational Changes

In the event of a business merger or acquisition, your data may be transferred to the new entity. In that case, similar protections to those in this privacy policy will be ensured and you will be notified in advance.

3999bet uses industry-standard technical and organisational measures to ensure the security of your data:

• SSL Encryption: All data transmission on the website and app is encrypted using SSL technology, keeping data transfers secure.
• Data Encryption: Stored sensitive data, particularly financial data, is protected with strong encryption algorithms.
• Access Control: Only authorised staff can access your data, and a record is kept of every access.
• Two-Factor Verification (OTP): OTP verification is mandatory for sensitive actions such as changing a password or making a large withdrawal.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in our systems.
• Firewall and Intrusion Detection: Advanced technology is used to protect against unauthorised access attempts and cyberattacks.

However, complete security of data transmission over the internet cannot be guaranteed. We therefore advise you to keep your password safe, not share it with anyone, and notify us immediately if you notice any suspicious activity.

3999bet retains your data only for as long as it is necessary or legally required:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, data may be retained for a specified period to meet legal obligations and resolve financial disputes.
• Financial Transaction Records: Transaction data may be retained for a longer period due to long-term legal requirements.
• Marketing Data: Data used for promotional communications is deleted if you withdraw your consent.

Once the defined period has passed, data is securely deleted or anonymised so that it can no longer be linked to any individual.

As a 3999bet member, you have the following rights regarding your own data:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Deletion: In certain circumstances you may request deletion of your data, though where legal obligations exist it may not be possible to delete all information.
• Right to Object to Processing: You may object to the processing of your data for specific purposes.
• Right to Opt Out of Marketing Communications: If you do not wish to receive promotional emails or messages, you may unsubscribe at any time.
• Right to Data Portability: You may request a copy of your account data.

To exercise these rights, contact us via 24/7 live chat or email. We will try to respond within a reasonable time after receiving your request.

To learn more about responsible gaming and staying in control of your account, read our Responsible Gaming page.

All 3999bet services are for persons aged 21 years or older only. We do not knowingly collect any information from minors.

Age is verified at the time of registration and may be re-verified during the identity confirmation process. If a person appears to be under 21 years of age, their account is suspended and the associated data is deleted.

If you become aware that someone under the age of 21 is using our platform, please notify our support team.

3999bet may update its privacy policy from time to time. For significant changes, we will send a notice to the registered email or mobile number, or notify users clearly on the platform. Continued use of the platform after changes means you have accepted the updated policy.

Alongside this policy, visit our Terms and Conditions page to learn about the terms of our services, which contain the full rules for using the service.

If you have any questions or complaints about this privacy policy, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

For general queries, our FAQ page already has answers to many questions.