3999bet Responsible Gaming
Betting is entertainment — but when it gets out of control, both individuals and families can be harmed. 3999bet believes that safe and responsible gaming is the foundation of a positive experience.
Keep Gaming Safe
Opening an account and participating in betting or casino games at 3999bet is permitted only for users aged 21 and above. Preventing access by minors is one of our primary responsibilities. We have clearly stated the age requirement in our Terms and Conditions and we reserve the right to verify age in any case of doubt.
Betting and online gaming are a form of entertainment, but they carry financial risk. For many people it is an ordinary hobby, while others gradually lose control. Recognising the signs early and seeking help when needed is the core of responsible gaming. You can find more information on responsible gaming on our FAQ page.
3999bet always wants our users to play in a balanced and informed way. For this reason we provide a number of self-control tools and support options. In line with the site's Privacy Policy, we keep your personal information and account activity fully secure.
What We Mean by Responsible Gaming
Betting or gaming is responsible when it is done purely for personal entertainment, stays within a budget, and has no negative impact on family life or daily living.
But when the urge to keep betting to recover lost money arises, or when money needed for everyday expenses is spent on gaming — it is time to seek help.
3999bet does not guarantee that any loss will be recovered. Betting is always an uncertain activity — it is not a way to earn money.
Self-Control Tools
Using these features available at 3999bet, you can manage the pace and scope of your own gaming.
Set Deposit Limits
Decide in advance the maximum amount you will deposit per day, week, or month. Once a limit is set it takes effect immediately; if you increase it, the new limit comes into effect after a 72-hour waiting period.
Account Break
If you want to take a break for a while, you can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During the break, no bets can be placed and no login is possible.
Self-Exclusion
If you want to keep yourself out completely for the long term, choose self-exclusion. Once activated, the account is permanently closed and cannot be reopened before the period ends.
Loss Limit
Set in advance the maximum amount you are prepared to lose within a given period. Once the limit is reached, no further bets can be placed for that period.
Session Timer
Keep the session timer on to stay aware of how long you have been playing in one sitting. When the set time is up, you will be automatically notified and prompted to take a break.
Direct Support
Contact 3999bet's 24/7 live chat at any time. Our support team can help you activate self-control tools and manage your account in both Bengali and English.
Warning Signs
If any of the signs below appear in you regularly, it is a cause for concern. Assess yourself and seek help if needed.
- Placing bet after bet hoping to recover lost money and being unable to stop.
- Spending money needed for food, rent, or family essentials on betting.
- Lying to family or close ones about betting, or hiding information from them.
- Feeling restless or irritable when trying to cut down or stop betting.
- Feeling that betting is affecting your work, studies, or personal relationships.
- Taking loans or asking others for money to fund betting.
Check Yourself
Think through the questions below. If the answer to most of them is "yes", talk to someone.
Where to Get Help
Acknowledging the problem is the first step toward a solution. Do not face it alone — reach out through any of the channels below.
3999bet Live Chat
Chat with us in Bengali via our 24/7 live chat support. Whether you need to activate self-exclusion, set a deposit limit, or close your account — we are here to help.
Email Support
If you prefer not to chat directly, write to us by email. Our support team responds in both Bengali and English. Email address: [email protected]
Family and Friends
Open up to a trusted family member or friend. They can help you make the right decisions and be there for you during difficult times.
Professional Advice
Talk to a psychiatrist or counsellor who specialises in addiction. In Bangladesh, this support is available through government mental health services and private counselling centres.
Some Tips for Responsible Gaming
Set a budget first: At the start of each month, decide the maximum amount you can spend on betting. This should be money whose loss will have no impact on your daily life.
Do not try to chase losses: Betting more to recover money you have already lost is a dangerous idea. Each bet is independent and has no connection to the result of previous bets.
Take regular breaks: During long sessions, focus and judgement decline. Take a break every hour — drink some water, go for a short walk.
Only play when you are in a good state of mind: Turning to betting out of anger, frustration, or loneliness is not a good idea. Decisions made in these states are often poor and losses tend to grow.
Stick to your limits: When your set budget is gone, stop playing — whether you are winning or not. Keeping to limits is a habit that becomes easier over time.
Protecting Your Family
If you feel that someone in your family is spending too much time or money on betting, sit down and talk with them. Listen without judgement and, if necessary, suggest professional help.
Make sure that underage members of your household cannot access online betting sites in any way. Keep parental controls enabled on devices and keep login details secure.
At 3999bet, opening or managing an account on someone else's behalf without their consent is strictly prohibited. This is set out in detail in our Terms and Conditions.
Betting is for entertainment — not a means of earning a living. Do not treat it as a regular source of income or as an alternative to investment.
Responsible Gaming FAQ
Contact our 24/7 live chat and let us know you want to activate self-exclusion. The support team will help you complete the process. Once self-exclusion is active, it cannot be cancelled before the set period ends.
Decreasing a deposit limit takes effect immediately, but a request to increase it takes 72 hours to come into effect. This delay is intentional — it gives you time to reconsider a decision made in the heat of the moment.
If you find it hard to stop betting, keep placing bets to try to recover lost money, or lie to family about your betting — these are warning signs. A detailed list of warning signs is provided further up this page. If you notice more than three of them in yourself, seek professional advice.
Yes. Contact us via live chat or email to request a permanent self-exclusion. Once the account is closed, any available balance will be returned to your registered payment method (bKash, Nagad, Rocket, or bank transfer).
There is no option to close an account through a third party directly — the account holder must make the request personally. However, if the situation is serious and a family member is concerned, our support team is ready to talk it through.
No. Betting and online gaming are entirely based on chance. No strategy or method guarantees winnings in the long run. It should never be considered a reliable source of income.